As of 2026, Meta's WhatsApp Business Platform policy draws a hard line: general-purpose AI chatbots are out. Open-domain assistants — the “ask me anything” bots and thin wrappers around a large language model that use WhatsApp purely as a distribution channel — are no longer permitted.
What's explicitly allowed is the opposite: task-specific agents scoped to a legitimate business job. Lead qualification, appointment booking, order and support triage — with human escalation available — are named as compliant, encouraged use cases.
The distinction matters because it determines whether your number stays healthy. A bot that will answer anything is a policy risk. A bot that only qualifies leads, answers from your knowledge base, and hands off to a human is not.
Axion is built on the compliant side by design. It's structurally incapable of being an open-domain assistant — it stays on the qualification job and answers only from your configured knowledge. Compliance isn't a setting; it's the architecture.